FREQUENTLY ASKED QUESTIONS

ABOUT THE HUMAN TRAINER
Why Are There 5 D-rings on the Main Straps?

The Human Trainer’s patented design features the Modular Clipping System. The D-Ring Quick Clips found on the Modular Clipping System give you five clip-options that make switching between certain exercises rapid and effortless. These multiple, clip options will make your workout more time efficient and allow you to keep your heart rate up. When working out in more confined environments (such as a narrow hallway), you may find it beneficial to clip to a higher D-Ring in order to allow you to workout in a smaller area. By clipping to a higher D-Ring, you will remain closer to your Anchor Points while exercising.

What Materials Are The Human Trainer Constructed of and How Durable is the System?

The Human Trainer is constructed with high-grade, industrial- strength materials. The Human Trainer components are made of the highest-grade, soft nylon webbing, Cambuckles, D-rings and Carabiners secured with heavy-duty stitching. The Human Trainer is constructed with inelastic, industrial-strength, soft nylon webbing. When performing exercises with The Human Trainer, the resistance your body generates is gravity-based and dependent on body weight and angle. This is not the same as resistance achieved from stretching elastic exercise bands.

The Human Trainer is constructed for durability and reliability. It is designed to support up to 1200 lbs or 545 kg (i.e., up to 500 lbs or 227 kg per strap). Always remember to inspect The Human Trainer before each use to confirm that it is in proper working order and that the selected Anchor Points will support the required weight.

The Human Trainer is engineered and constructed to withstand the pressure of high-intensity, suspended, body weight workouts. All the components that make up The Human Trainer are constructed with the highest-grade, industrial-strength materials. We are so confident in our product that we offer a 2-Year Limited Replacement Warranty.

About Us

The Human Trainer, Ripcords, and Astone Fitness have been in business for over 11 years and specializes in providing the highest quality, portable fitness equipment and streaming on-demand training workouts. We are independently owned and operated out of Vancouver, Canada with partners in North America and Internationally. For further assistance, please contact us.

Can I use the Human Trainer Ceiling Mounts and other Human Trainer products and accessories with other Suspension Trainer branded products?

The Human Trainer Ceiling Mounts, Straps and Accessory products are designed, tested and intended to only be used with The Human Trainer Dual Anchor Suspension System.

Using another Suspension Trainer’s branded equipment with The Human Trainer branded products together in a mix and match set-up is fully not advised and can potentially increase the chance of injury and is not recommended, and by doing so, the user assumes full responsibility for their actions, knowingly or unknowingly.

In the event of failure to comply with these terms, the user (Residential or in Commercial Use) assumes full responsibility for their actions. Moreover, any usage that is not in compliance with these recommended terms will make all warranties and claims against Astone Fitness invalid. Any personal injuries or property damage that occur when using another Suspension Trainer brand with The Human Trainer equipment will not be the responsibility of Astone Fitness and The Human Trainer.

Any and all claims resulting from the improper intended use of The Human Trainer Ceiling Mounts and any other Human Trainer products that are mix and matched with other brands of exercise equipment, both in Commercial and Residential, will be deemed misuse of The Human Trainer and/ or its accessories.

Furthermore, by using The Human Trainer you are accepting the responsibility of your actions and are hereby waiving any rights to legal action against Astone Fitness, should you decide not to waive your legal rights, do not use the product and promptly return it.

It is the responsibility of the user (Both in Commercial and Residential) to contact Astone Fitness and The Human Trainer directly at ([email protected]) if they have any questions related to safety, correct anchoring set-up, product use or any other inquiries.

PRODUCT BENEFITS
I’m a Beginner, is The Human Trainer Right for Me?

The Human Trainer is designed for every level. Everyone from a complete beginner to an elite athlete can use The Human Trainer with complete confidence. The Dynamic Angled Resistance principle allows you to lift as little as 5% and as much as 100% of your body weight. The difficulty of each exercise can be adjusted by simply shifting your body weight forwards or backwards depending on the desired level of difficulty. Beginners can exercise with very little resistance by remaining more vertical. For more advanced applications, you can exercise more parallel to the ground, thereby increasing the Dynamic Resistance. The Dynamic Resistance created by being suspended with inelastic straps constantly engages your stabilizer muscles. This type of resistance allows beginners and elite athletes’ superior benefits to traditional body weight exercises. With The Human Trainer you can control precisely how much resistance you want to engage.

Can I Use The Human Trainer for Weight-Loss?

Yes. The Human Trainer is designed to allow all body types and fitness levels to rapidly burn away calories and build lean, toned muscles. As muscle burns more calories than fat, The Human Trainer will help increase your basic metabolic rate and aid with weight-loss. Within weeks of using The Human Trainer, you will notice significant improvement in your level of fitness, your appearance and flexibility. In addition, with Circuit7 The Human Trainer workout DVD you will be able to follow along with professionally-designed, circuit workouts that target every muscle in the body.

Will I Get Too Bulky With The Human Trainer?

The Human Trainer is designed to give you healthy, active muscles that are sleek and flexible. Many women are concerned about looking too muscular or too much like a bodybuilder. Rest assured, The Human Trainer can be used to meet a variety of fitness goals, whether your aim is to lose weight, increase flexibility, bulk up or tone.

Can I Really Get Ripped with The Human Trainer Circuit7 Workout?

Yes, The Human Trainer Circuit7 workout routines are all designed by professional Fitness Trainers who have tested each individual workout and selected only the best exercises that will give your body the very best results. The only limitation of The Human Trainer is how hard you are willing to train with it.

WARRANTY AND REPLACEMENTS
How Do I Get a Replacement if Any of the Components Break?

To take advantage of the Human Trainer 2 year warranty, simply contact us to arrange for a replacement.

How do I Return The Human Trainer if I’m Not Satisfied?

If you are returning your product, please include your full name and the email address you purchased with and a written statement that you are returning The Human Trainer. Before you ship your package to us, contact us and let us know that you will be making the return.

Is The Human Trainer Covered By a Warranty?

Yes. The Human Trainer is backed by a 90-day, 100% satisfaction guarantee and a 2 Year Limited Replacement Warranty, in the event of any defects in the products or any of the materials or manufacturing.

Can I use the Human Trainer Ceiling Mounts and other Human Trainer products and accessories with other Suspension Trainer branded products?

The Human Trainer Ceiling Mounts, Straps and Accessory products are designed, tested and intended to only be used with The Human Trainer Dual Anchor Suspension System.

Using another Suspension Trainer’s branded equipment with The Human Trainer branded products together in a mix and match set-up is fully not advised and can potentially increase the chance of injury and is not recommended, and by doing so, the user assumes full responsibility for their actions, knowingly or unknowingly.

In the event of failure to comply with these terms, the user (Residential or in Commercial Use) assumes full responsibility for their actions. Moreover, any usage that is not in compliance with these recommended terms will make all warranties and claims against Astone Fitness invalid. Any personal injuries or property damage that occur when using another Suspension Trainer brand with The Human Trainer equipment will not be the responsibility of Astone Fitness and The Human Trainer.

Any and all claims resulting from the improper intended use of The Human Trainer Ceiling Mounts and any other Human Trainer products that are mix and matched with other brands of exercise equipment, both in Commercial and Residential, will be deemed misuse of The Human Trainer and/ or its accessories.

Furthermore, by using The Human Trainer you are accepting the responsibility of your actions and are hereby waiving any rights to legal action against Astone Fitness, should you decide not to waive your legal rights, do not use the product and promptly return it.

It is the responsibility of the user (Both in Commercial and Residential) to contact Astone Fitness and The Human Trainer directly at ([email protected]) if they have any questions related to safety, correct anchoring set-up, product use or any other inquiries.

HOW TO USE THE HUMAN TRAINER
How do I Adjust the Level of Difficulty for Each Individual Exercise?

The Dynamic Angled Resistance principle allows you to lift as little as 5% and as much as 100% of your body weight. The difficulty can be adjusted instantly by shifting your body forwards or backwards (depending on the selected exercise and desired level of difficulty). In addition, you can change the height of the accessory attachment on the D-Ring Quick Clips to increase or decrease the level of difficulty. For example: when performing a push-up, having the Handle attached to the bottom D-Ring with the Main Straps hanging straight is the most challenging. If you clip the handles to the 2nd or 3rd D-ring, there will be less resistance (your body is now progressively positioned less parallel to the floor).

Can I Combine Multiple Attachment Accessories to the Main Straps at Once?

With The Human Trainer’s Modular Clipping and D-Ring Quick Clip exercise advantage system, you can have one or more of each of the accessory attachments clipped to the Main Straps at the same time. This allows for rapid changes between exercises.

How Much Space do I Need to Use The Human Trainer?

The Human Trainer’s patented design and Modular Clipping System allow you to perform all the exercises within a safe space of 5 feet wide (1.5 metres) and 7 feet (2.15 metres) in length.

When Using the Foot Cradles, How Far off the Ground Should They Be?

When using The Human Trainer for any suspended exercises with your feet in the Foot Cradles, the bottom of the Foot Cradle straps should be approximately 8-12 inches (20-30 centimetres) off the ground.

How Can I Secure my Ceiling Mounts? What Are the Best Options?

We highly recommend that you have your Human Trainer Ceiling Mounts professionally installed to ensure that your set up is safe and long-lasting.

Contact us for a copy of the installation instructions Please follow the suggested instructions below.

How to Install The Human Trainer Ceiling Mount Attachments

1) Choose a location between 7 to 10 feet high with a secure ceiling joist, wall stud, or door frame.

2) Always use a stud finder to locate several points along the anchoring location. This will indicate where to install the screws for the ceiling mounts. The suggested width for dual mounts is 18 to 25 inches apart, depending on the width of the door.

3) After you have found a secure location for your ceiling mounts you will need to use a pencil to mark where you will drill holes for the bolts. Hold the ceiling mounts against the surface and mark the center for each hole.

4) Pre-drill the holes where marked using a 15/64 or 1/4 inch drill bit.

5) Place the washer and spring lock washer on the first bolt. Insert the first bolt through one of the two holes on the ceiling mount. Using a drill or wrench, screw into one of the holes you pre-drilled. Ensure you don’t completely tighten the bolt. Repeat for the remaining bolt.

6) Ensure the ceiling mount is in the correct position and fully tighten both bolts.

a) All components pre-installation

b) Completed installation

Installing in a Door Frame
For installation in a door frame, we suggest you measure 8 inches in from both sides of the frame. Then use a pencil to mark the where to pre-drill the holes. For optimal installation the Human Trainer logo on the ceiling mount should be facing perpendicular to the door.

a) 8″ in from frame pre-hole markers

b) Ceiling mounts installed in a home

Can I use the Human Trainer Ceiling Mounts and other Human Trainer products and accessories with other Suspension Trainer branded products?

The Human Trainer Ceiling Mounts, Straps and Accessory products are designed, tested and intended to only be used with The Human Trainer Dual Anchor Suspension System.

Using another Suspension Trainer’s branded equipment with The Human Trainer branded products together in a mix and match set-up is fully not advised and can potentially increase the chance of injury and is not recommended, and by doing so, the user assumes full responsibility for their actions, knowingly or unknowingly.

In the event of failure to comply with these terms, the user (Residential or in Commercial Use) assumes full responsibility for their actions. Moreover, any usage that is not in compliance with these recommended terms will make all warranties and claims against Astone Fitness invalid. Any personal injuries or property damage that occur when using another Suspension Trainer brand with The Human Trainer equipment will not be the responsibility of Astone Fitness and The Human Trainer.

Any and all claims resulting from the improper intended use of The Human Trainer Ceiling Mounts and any other Human Trainer products that are mix and matched with other brands of exercise equipment, both in Commercial and Residential, will be deemed misuse of The Human Trainer and/ or its accessories.

Furthermore, by using The Human Trainer you are accepting the responsibility of your actions and are hereby waiving any rights to legal action against Astone Fitness, should you decide not to waive your legal rights, do not use the product and promptly return it.

It is the responsibility of the user (Both in Commercial and Residential) to contact Astone Fitness and The Human Trainer directly at ([email protected]) if they have any questions related to safety, correct anchoring set-up, product use or any other inquiries.

BULK ORDERS AND AFFILIATE PROGRAMS
Do You Have an Affiliate Program?

Astone Fitness offers attractive incentives for people interested in promoting The Human Trainer and our other fitness products. For more information check out our fitness products affiliate program page.

SHIPPING
What Shipping Methods do You Offer?

We provide a variety of shipment options to meet your delivery needs, calculated automatically based on your address.

All of orders that are received after 1:00 PM PST will be processed the following business day, excluding holidays. For further assistance, please contact us.

Special Notes: In the event that your order (if placed in one transaction) arrives in multiple shipments, you will never be charged additional shipping and handling from what is initially processed at checkout. This situation can occur due to the size of your order and is meant to ensure the product arrives undamaged and within the suggested arrival time.

Astone Fitness always does its very best to ensure your order is delivered within the estimated delivery time, however, these times are not guaranteed as there is always potential for any number of unpredictable delays. These include: International Customs and Duties holds, attempted delivery with no recipient able to receive, P.O Box and APO/FPO address problems, as well as delivery to Hawaii, Alaska, Puerto Rico and other remote locations.

Do you Ship Internationally?

Astone Fitness ships internationally from one of our locations including Canada, USA, and the UK. Please note that any customs, taxes or duties imposed by the country of ultimate destination and any other such fees are the sole and full responsibility of the customer.

How Long Does it Take to Ship and Arrive?

All orders placed on business days before 1 PM PST are processed on the same day and will be shipped within 2 business days. Standard delivery orders within the USA (excluding Alaska and Hawaii) via FedEx, UPS, SmartPost, or USPS usually arrive within 4-6 business days.

 

Will There be any Customs Duties/taxes Incurred for Shipping?

It is possible that Duties, Value Added Tax and Import Taxes may be imposed by the recipient’s country. We are unable to include these in your order total as they fluctuate from country-to-country and are not assessed by Astone Fitness, nor do they in any way benefit Astone Fitness. It is important to note, any such additional charges that may be collected for customs clearance, or delivery from a shipping company are the sole responsibility of the recipient.

 

COMPANY DETAILS
About Us

The Human Trainer, Ripcords, and Astone Fitness have been in business for over 11 years and specializes in providing the highest quality, portable fitness equipment and streaming on-demand training workouts. We are independently owned and operated out of Vancouver, Canada with partners in North America and Internationally.

For further assistance, please contact us.

Contact Us

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